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Retail & eCommerce Voice Service Solution

Enhancing Customer Experience with Smart Voice Solutions

Stay ahead in the competitive retail & eCommerce market with our advanced voice communication solutions. Whether you manage an online store or a physical retail chain, seamless and reliable communication is key to delivering exceptional customer service, optimizing sales, and streamlining operations.

  • 24/7 Customer Support
  • Seamless Order & Delivery Management
  • Personalized Customer Engagement
  • Sales & Support Optimization
Key Features
Benefits of using TNI VoIP voice service

Key Benefits of Voice Service in Retail & eCommerce

AI-Powered Voice Bots

AI-Powered Voice Bots

Handle common customer queries like order status, product availability, and return policies.

Scalable Cloud-Based Voice Solution

Scalable Cloud-Based Voice Solution

Enjoy a fully scalable, cloud-based voice solution that grows with your business needs.

Multi-Channel Support

Multi-Channel Support

Integrate voice with SMS, WhatsApp, email, and eCommerce platforms for a unified experience.

Real-Time Notifications

Real-Time Notifications

Automated voice alerts for discounts, flash sales, and abandoned cart recovery.

Call Recording & Analytics

Call Recording & Analytics

Monitor customer interactions to improve service quality and sales performance.

Scalable & Cloud-Based

Scalable & Cloud-Based

Flexible solutions for small businesses, enterprise retailers, and global eCommerce brands.

Features
Some Common Features

We Also provide some common features in Retail & eCommerce Solution.

AI-Powered Voice Assistants

AI-Powered Voice Assistants

Automate customer interactions with AI-driven voice assistants that handle FAQs, order inquiries, and support requests.

Smart IVR (Interactive Voice Response)

Smart IVR (Interactive Voice Response)

Guide customers to the right department with an intelligent call routing system for faster issue resolution.

24/7 Automated Customer Support

24/7 Automated Customer Support

Offer round-the-clock support with automated voice responses and chatbot-assisted help.

Order Status & Tracking Updates

Order Status & Tracking Updates

Keep customers informed with real-time voice notifications about order status and delivery tracking.

Click-to-Call Support

Click-to-Call Support

Enable customers to initiate a call instantly from your website or app for quick issue resolution.

Automated Callbacks for Missed Calls

Automated Callbacks for Missed Calls

Never miss a sales opportunity—automatically call back customers who couldn’t connect initially.

Call Routing Based on Customer Profile

Call Routing Based on Customer Profile

Direct calls to the right department or agent based on customer history, preferences, and location.

Multi-Language Voice Support

Multi-Language Voice Support

Cater to global customers with multilingual voice assistance for improved engagement.

Real-Time Call Analytics & Reports

Real-Time Call Analytics & Reports

Monitor call performance with detailed analytics on customer interactions and conversion rates.

Personalized Voice Campaigns

Personalized Voice Campaigns

Boost marketing with targeted voice messages for promotions, abandoned carts, and loyalty rewards.

Call Recording & Transcriptions

Call Recording & Transcriptions

Record and transcribe calls for quality assurance, training, and compliance.

Virtual Call Queuing & Callback Scheduling

Virtual Call Queuing & Callback Scheduling

Reduce wait times by allowing customers to schedule callbacks instead of waiting on hold.

Scalable Cloud-Based Voice Solution

Scalable Cloud-Based Voice Solution

Enjoy a fully scalable, cloud-based voice solution that grows with your business needs.

Abandoned Cart Recovery Calls

Abandoned Cart Recovery Calls

Automatically call customers with personalized reminders and offers to recover lost sales.

Voice Authentication for Secure Transactions

Voice Authentication for Secure Transactions

Seamlessly connect voice services with Shopify, WooCommerce, Magento, and CRM tools.

Automated Returns & Refund Assistance

Automated Returns & Refund Assistance

Streamline returns with automated voice guidance for hassle-free refund processing.

AI Sentiment Analysis in Calls

AI Sentiment Analysis in Calls

Analyze customer tone and sentiment during calls to detect dissatisfaction and improve service.

Voice Notifications for Flash Sales & Discounts

Voice Notifications for Flash Sales & Discounts

Alert customers about exclusive sales, discounts, and restocked items through automated voice messages.

Employee Communication & Support

Employee Communication & Support

Improve internal operations with voice communication channels for store staff and support teams.

Pricing Table

Small Pricing Plan For Your IT Solution Business

Features Business Business Plus Enterprise
Unlimited Calling US/CA
Auto Attendant
Phone Number & Extension
HD Voice
Mobile & Desktop Apps
Voice Mail
Business SMS
Follow ME
Unlimited Internet FAX
Phone System Administration
Customer Support
Voice Mail To Email
Personalized Greetings
Interactive Voice Response IVR
SMS to Email
One Bill For All Locations ME
Multi Site Support
Call Recording
Call Parking Queue
Online Order via IVR
Book Table via IVR
Party/Catering Order via IVR
Book Meeting via IVR
Price $19.9/month $24.9/month $29.9/month
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Our Partners

Long Time Project, with Our Best Partner

We’ve been lucky to collaborate with a long list of customers, located in and out of the country. Thanks to them we have grown as professionals.

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Tailored Solutions, Transparent Pricing!

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    How can voice services improve my eCommerce business?

    Voice services automate customer support, order tracking, and sales follow-ups, reducing operational costs and enhancing the shopping experience.

     

    Can this system handle high call volumes during peak sales seasons?

    Yes! Our cloud-based voice solution scales to handle Black Friday, holiday sales, and seasonal spikes without delays or disruptions.

     

    Does this work with online and physical retail stores?

    Absolutely! Whether you run an eCommerce store, a retail chain, or a hybrid business, our voice service improves customer interactions and operational efficiency.

     

    Can I integrate voice services with my existing eCommerce platform?

    Yes, our system integrates with Shopify, WooCommerce, Magento, custom-built stores, and POS systems for seamless communication.

     

    Is it possible to automate abandoned cart recovery calls?

    Definitely! Our voice automation sends reminder calls and personalized offers to recover lost sales.

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